The Health Education and Advocacy Unit of the Consumer Protection Division offers mediation services to consumers who have a billing dispute with their healthcare provider or a coverage dispute with their HMO or health insurance company. For example:
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The Unit also helps consumers who have been denied enrollment in a Qualified Health Plan or denied Advanced Premium Tax Credits or Cost-Sharing Reductions by Maryland Health Connection.
Maryland law also allows providers to file complaints against insurance carriers on behalf of consumers. The services of the Health Education and Advocacy Unit are FREE to consumers.